Frequently Asked Questions
Everything you need to know about your next adventure.
How do I determine the right size for my gear?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit during active use.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be in their original condition with tags attached. Please note that return shipping costs for international orders are the responsibility of the customer.
Are your products ethically manufactured?
Yes, we are committed to ethical manufacturing. A significant portion of our collection is handcrafted in Nepal, providing sustainable employment and supporting education initiatives through our partnership with the Paldor Education Fund.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but typically range from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my wool and down products?
To preserve the longevity of your gear, we recommend hand washing wool items in cold water and using a specialized down detergent for insulated jackets. Always air dry flat when possible.